Privacy Policy

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The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics including:
  • Name
  • Email
  • Telephone
• Payment information to process payments on our website
• Website user statistics

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You have visited our website
• You have completed a contact form on our website
• You have made a booking on our website
• You have made a booking in person or over the phone

We use the information that you have given us in order to:

• Process bookings and payments
• Get in touch with you
• Arrange appointments with you
• Analyse data on how our website is used and create online adverts 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting dan@compasscoachingkent.co.uk

(b) We have a contractual obligation.

(c) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep your name and contact details for 2 years. We will then dispose of your information by deleting it from our records.

Your date protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at dan@compasscoachingkent.co.uk  if you wish to make a request.

Your data protection rights

If you have any concerns about our use of your personal information, you can make a complaint to us at dan@compasscoachingkent.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk